Our privacy policy

We know that you care how your information is used, and we appreciate your trust that we will use it responsibly. This Privacy Policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us when you use our website: http://www.czarnikow.com (“Site”). Please read the following Privacy Policy carefully to understand how we use and protect the personal information that you provide to us. This notice describes our Privacy Policy. By visiting us, you are consenting to our processing of your personal data in accordance with this Privacy Policy described below.

1. Contacting Us

1.1. Czarnikow Group Limited will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Site. We are a company registered in England with company name Czarnikow Group Limited with registered no. 02650590 with registered offices at 24 Chiswell Street, London, EC1Y 4SG. For more information about us please visit the Site. 

1.2. If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Policy, or our Site, our contact details are as follows: 

Address: 24 Chiswell Street, London, EC1Y 4SG 

Email: Czarnikow@czarnikow.com 

Tel: [+44 (0) 20 7972 6600 

2. What Personal Information Do We Collect? 

2.1. Information You Provide. We will collect any information you provide to us when you contact us through our Site. This information may include your name, place of employment, email address, postal address, and phone number which will be used for contacting you with further information about our services or improving the Site, and any such feedback may be introduced in any of Czarnikow Group Limited’s Site(s). 

2.2. We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Site. 

2.3. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customising future visits by you, improving our website, and communicating with you. 

2.4. We may collect certain information about your visits to our Site and how you use it. Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, URL addresses of sites clicked to and from this site, frequency of visits, length of visit, content viewed and downloaded, location, number of page views, origin of visit, device used, language preferences, software used and similar information. We may use this information for a number of purposes including Site administration, optimising the use and performance of the Site, reporting usage statistics to our corporate clients (please see Section 3.25 below), disclosing to third party contributors or for security purposes. Individual users will not be identifiable from this information (save as stated in Section 3.2.5). This information may be collected by a third party Site analytics service provider on our behalf and may be collected using cookies. 

2.5. Cookies. Like many websites, we use "cookies". Cookies are small text files that we transfer to your hard drive that allow us to recognize you and to provide you with a customised experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies. For more information on our use of cookies please refer to our Cookie Policy

3. How Do We Use Your Information?

3.1. We will only use the personal information that we collect from you in accordance with this Privacy Policy and the Website Terms of Use  as applicable to you. 

3.2. In addition to the specific uses set out in section 2 above, we may use your information for the following purposes: 

3.2.1. to ensure that content from our Site is presented in the most effective manner; 

3.2.2. to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time; 

3.2.3. to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services; 

3.2.4. to develop, improve the Site so as to improve your browsing and viewing experience; 

3.2.5. to provide your employer with statistical information about your use of this Site including your name, how many times you have visited the site and what information you have accessed and downloaded, we will also share the same statistical information in an anonymised and aggregated form with third parties, as noted above, you may also chose to visit our site anonymously; and 

3.2.6. to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent; 

3.2.7. to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our other group companies; and 

3.2.8. for security purposes. 

4. Disclosure Of Your Information?

4.1. Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent. 4.2. We may disclose your personal information in the following scenarios:

4.2.1. Service Providers & Suppliers. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail. They have access to your personal data where it is necessary to perform their functions, but they shall not use your personal data for any other purpose. 

4.2.2. Business Transfers. As we continue to develop our business, we might sell or buy assets in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets. 

4.2.3. Law Enforcement. To enable us to comply with the law, we may disclose your personal information to any person to whom disclosure is necessary, to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority); and 

4.2.4. Within our Group. To enable our group to work together effectively, we may disclose your personal information to any of our group companies, so that they can provide you with, marketing communications by post and/or electronic means (such as email, SMS and/or MMS), about their own products, services and events which you have requested to be sent or which may be of interest to you, where you have expressly consented to be contacted for such purposes. 

5. Third Party Content, Websites and Contributors 

5.1. Our Site may contain content and links to other websites and microsites that are operated by third parties. 

5.2. We do not control these third party websites and cookies and this Privacy Policy does not apply to them. Any information such third parties collect by virtue of you clicking on a third party link on our Site will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies. 

6. How Do We Protect the Security of Your Information? 

6.1. We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits. 

6.2. Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet. 

6.3. It is important for you to protect against unauthorized access to your password and to your computer. If you are a registered user of our site, please do not divulge your password to a third party. 

7. International Data Transfers 

7.1. To improve your experience of our service, information about your use of our services may be shared between our group companies for the purposes of research, analysis and marketing. 

7.2. Our servers are situated in the UK and the Republic of Ireland, however we collect data from wherever users are situated. The information that we collect will therefore be transferred to the UK and the Republic of Ireland from any other country in which you may be located. In addition, another Czarnikow group company and/or our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in, countries outside the European Economic Area ("EEA") or different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection. By submitting your personal data, you agree to this transfer, storing or processing. 

7.3. Czarnikow Group Limited is a company with headquarters in the United Kingdom, your information may be processed in the United Kingdom and other locations globally including the United States where it may be subject to access requests from governments, courts or law enforcement in the United States. 

9. Your Rights 

7.4. You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. In certain limited circumstances you may also be entitled to request that we delete certain information that we hold about you. 

7.5. If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 1 above. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request. 

7.6. You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you. 

8. Changes To Our Privacy Policy 

We reserve the right to make changes to this Privacy Policy from time to time. Any such changes to our Privacy Policy will be posted to our Site and if we consider it to be appropriate we will notify you of any material changes by e-mail. 

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